Investing In Your Agency During a Pandemic
TIME AND LOCATION
ABOUT THE EVENT
This will be both an informational and interactive session. Heather Emmanuel Ormand is the Chief Executive Officer at Nexus Recovery Center, Inc. in Dallas, TX. Nexus is a non-profit, residential treatment facility serving women and children on the road to recovery from substance use disorder. Nexus is one of the only treatment facilities in the country that allows women to bring children with them into residential treatment. Ormand accepted the role as CEO in June of 2020, three months into the COVID-19 pandemic. Nexus is both a healthcare facility and safe living space. Ensuring over 100 women and children are safe and healthy, while living in dormitories, eating in shared cafeteria space and attending group treatment together, required protocols and processes that most operations did not have to put in place. It also took a tremendous toll, and continues to present challenges, to the staff charged with quality client care. The pandemic, even though funding may be at risk, was not the right time to decrease expenses or make staffing cuts. Every staff member at Nexus was deemed essential and Ormand put a strategy in place to increase community fundraising efforts with the overall goal of investing in staff and client care. Although only in her role for two months at the time, the Board of Directors supported a 150% increase in both expenditures and fundraising revenue in order to invest in the future of Nexus, its staff and ultimately impact client outcomes. Ormand will walk through the challenges faced, thought-process behind budget development, board interaction and engagement and strategy to deliver results. She will also answer questions and engage in dialogue with attendees around challenges they may be currently facing related to COVID-19.